Shipping & Returns
Return & Refund Policy
We want you to love your order — and we stand behind the quality of every product. Please review the following policies carefully:
Damaged or Defective Items
If your item arrives damaged, misprinted, or with a manufacturing defect, we’ll make it right.
- Contact us within 10 days of delivery.
- Email us at info@herpetite.com with your order number and clear photos of the issue.
- Once approved, we’ll issue a full refund
Wrong Size, Color, or Buyer’s Remorse
All items are made-to-order, so we do not accept returns or exchanges for:
- Incorrect size or color ordered
- Change of mind after purchase
Please check our size guide carefully before ordering.
Shipping Policy
Order Processing Time:
Orders are processed within 1-2 days before shipping.
Estimated Delivery Times:
Domestic: 5-7 days
Shipping Costs:
Automated calculate at check out by courier
Free shipping is available for orders over $79
Lost or Returned Orders:
If your order is lost in transit or returned to sender, please contact us within 5 days for assistance.
Questions?
We’re here to help!
Email us at info@herpetite.com and we’ll respond within 24–48 hours.